TERMS OF SERVICE

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TERMS

Article 1 (Purpose)

These Terms and Conditions are all game services provided by THE SALT Co., Ltd. (hereinafter referred to as “Company”) through mobile devices, as well as associated networks, websites, and other services (hereinafter referred to as “Services”). The purpose is to stipulate the rights and obligations, responsibilities, and other necessary matters between the company and members regarding use.

Article 2 (Definition of terms)
  1. Definitions of terms used in this agreement are as follows.
    • 1) “Member” means a person who concludes a usage agreement and uses the services provided by the company based on this agreement.
    • 2) “Temporary member” means a member who uses the service through the guest login mode without linking or authenticating the account information with an external account.
    • 3) “Mobile devices” means devices such as mobile phones, smartphones, personal digital assistants (PDAs), and tablets that can be used by downloading and installing content over the network.
    • 4) “Account information” means the member's membership number, external account information, device information, alias, profile photo, friend list, etc., and information provided to the company by the member and game usage information (character information, items, levels) and usage charge settlement information.
    • 5) “Contents” means all paid or free contents (games and network services, applications, game money, game items) produced digitally by the company in connection with the provision of services for use on mobile devices.
    • 6) “Payment” means payment through a payment company approved by the company in order to purchase or use content in the service.
    • 7) “Open Market” means an e-commerce environment that is built so that payment can be made by installing an application on a mobile device.
    • 8) “Partner service” is a service that the company provides through tie-ups with other mobile platform service companies such as Kakao, and the service can be used on mobile devices using subscription information, profile pictures, etc. of the partner mobile platform. Means an individual or any service provided.
    • 9) “Payment company” means a company that provides electronic payment methods that can be used in the open market, such as credit card and mobile phone payments.
    • 10) “Application” means any program that is downloaded and installed through a mobile device to use the services provided by the company.
    • 11) “Game Service” means a game executed by a member on a mobile device and a service accompanying it as one of the services provided by the company.
  2. The definitions of terms used in these Terms and Conditions shall be as stipulated in the relevant laws and policies according to the service, except for those defined in Paragraph 1 of this group. What is not specified follows general conventions.
Article 3 (Provision of "Company" information, etc.)

“Company” will display the following items in the game service so that members can easily find out. However, members can view the personal information processing policy and terms and conditions through the connection screen.

  1. 1. Mutual and representative statements
  2. 2. Address of sales office (include address of location where member complaints can be processed)
  3. 3. Telephone number, e-mail address
  4. 4. Business registration number
  5. 5. Mail order sales registration number
  6. 6. Personal Information Processing Policy
  7. 7. Terms of service
Article 4 (Effects and Changes of Terms and Conditions)
  1. The company will post the contents of this agreement in the game service or on its consolidated screen so that members can understand. In this case, important contents such as service interruption, contract withdrawal, refund, contract cancellation / cancellation, company disclaimer, etc. in this agreement shall be clearly displayed in bold, color, code, etc. It is processed in an easy-to-understand manner for members through the consolidated screen.
  2. When a company revises its terms and conditions, the date of application, details of the revision, reason for revision, etc. will be clearly stated and posted on the game service or its consolidated screen from at least 7 days before the date of application to notify members. However, if the changed content is expanded to members or changes in material matters, it will be announced in the same way as the main text up to 30 days before the application date and notified to the members by the method of Article 28 Paragraph 1. The In this case, the content before the revision and the content after the revision are clearly compared and displayed in a manner that is easy for members to understand.
  3. When the company amends the terms and conditions, after notifying the amended terms and conditions, the member's consent to the application of the revised terms and conditions will be confirmed. When the company makes a notification or notification under paragraph 2, the member shall also notify or notify the contents that the member can be deemed to have agreed if he / she does not indicate his / her intention to agree or reject. If you do not indicate your intention of refusal until the effective date of this agreement, it can be considered that you have agreed to the revised agreement. If the member does not agree to the revised agreement, the company or member can cancel the service usage contract.
  4. The company will take measures so that members can ask questions and answer questions regarding the contents of this agreement with the company.
  5. The company has related laws such as 「Act on Consumer Protection in Electronic Commerce」, 「Act on Regulations on Terms and Conditions」, 「Act on Promotion of Game Industry」, 「Act on Promotion of Information and Communication Network Usage and Information Protection」, 「Content Industry Promotion Law」 You can revise these terms and conditions as long as they do not violate.
Article 5 (Conclusion and Application of Usage Contract)
  1. A user contract (hereinafter referred to as a “subscriber”) who wants to become a member agrees to the terms and conditions of this agreement and then applies for service use, and the company accepts the application.
  2. As a general rule, the company will consent to the applicant's application. However, the company may refuse to accept a use application that falls under any of the following items.
    • 1) If the usage application form is falsely stated or does not meet the usage application requirements.
    • 2) When the application is made through an abnormal and detour method in a country where the company does not provide the service or decides not to provide it.
    • 3) When applying for use for the purpose of performing acts prohibited by current laws, such as the 「Act on Promotion of the Game Industry」
    • 4) When applying for the purpose of obstructing social well-being and order or aesthetic morals or the interests of the company.
    • 5) When trying to use the service for unauthorized use.
    • 6) When trying to use the service for the purpose of pursuing profit.
    • 7) When a company applies for use through a mobile device or program that restricts service use.
    • 8) When it is judged that the consent is inappropriate as a reason equivalent to each other.
  3. If the company falls under any of the following items, the company may withhold the consent until the reason is resolved.
    • 1) If the company's facilities are not sufficient, support for specific mobile devices is difficult, or there is a technical obstacle.
    • 2) If there is a technical problem such as failure of service or payment method.
    • 3) When it is judged that it is difficult to accept the application as a reason similar to the above items.
  4. Once the member has completed the procedure for agreement agreement or the input of information necessary for using the service, the company will be able to use the service immediately if there are no pending or rejected matters. However, if the matters described in paragraph 2 are confirmed after the fact, you can restrict the use or cancel the contract according to the provisions of this agreement.
  5. The company can provide temporary member functions for game services for the convenience of users. When using the temporary member function, the account information may be deleted or the record may not be confirmed if the following items are met. Account information of the game service used through the temporary member function May not be able to be coordinated or transferred afterwards. In this case, the company does not guarantee the restoration of account information and is not liable for compensation or damages. However, this does not apply in cases where the company is intentionally or grossly negligent.
    • 1) When the mobile device is changed.
    • 2) If the mobile device is modified or initialized.
    • 3) When all or part of content such as applications is deleted on a mobile device.
Article 6 (Extraordinary Provisions)

Regarding the matters not stipulated in this agreement and the interpretation of this agreement, 「Law Concerning Protection of Consumers in Electronic Commerce」, 「Law Concerning Regulations」, 「Law Concerning Game Industry Promotion」, 「Use of Information Communication Network」 Follow laws and commercial practices such as the 「Promotion and Information Protection Law」and 「Content Industry Promotion Law」

Article 7 (Operational Policy)
  1. The matters necessary to apply the terms and conditions and the specific scope of the terms and conditions can be defined, and the delegated items can be defined in the game service management policy (hereinafter referred to as “management policy”).
  2. The company will post the contents of the management policy in the game service or on its consolidated screen so that members can understand.
  3. Follow the procedure in Article 4, Paragraph 2 when revising the management policy. However, if the content of the revision falls under any of the following items, we will notify you in advance using the method described in Section 2.
    • 1) When the scope is specifically defined in the terms and conditions and the delegated matters are revised.
    • 2) When amending matters not related to the rights and obligations of members.
    • When the management policy is revised within the scope that the members can predict without the content of the management policy fundamentally differing from the content stipulated in the Terms and Conditions.
Article 8 (Protection and Use of Personal Information)
  1. The company will endeavor to protect the personal information of members as stipulated by the relevant laws and regulations, and the protection and use of personal information will be in accordance with the relevant laws and the personal information processing policy of the company. However, the personal information processing policy of the company does not apply to linked services other than those provided by the company.
  2. Depending on the characteristics of the service, information that introduces you, such as nicknames, character photos, and status information that are not related to the member's personal information, will be disclosed.
  3. The company will not provide the member's personal information to others without the consent of the person, unless there is a request from the relevant national organization, etc. according to relevant laws and regulations.
  4. The company is not responsible for any damage caused by the member's personal information or account information leaked due to the member's responsibility.
Article 9 (Company obligations)
  1. The Company will faithfully observe the exercise of rights and performance of obligations stipulated in the relevant laws and this agreement in accordance with faith.
  2. The company will establish a security system to protect personal information (including credit information) so that members can use the service safely, and publish and comply with the processing policy for personal information. The company will not disclose or provide the member's personal information to a third party except as provided in these terms and conditions.
  3. If the company has trouble during the improvement work to provide continuous and stable service, or if data is lost or damaged, it cannot be solved by natural disasters, emergency situations, or current technology Unless there is an unavoidable reason, such as a failure or defect, we will do our best to repair or restore it immediately.
Article 10 (members' obligations)
  1. Members must not perform the actions listed in the following items regarding the use of services provided by the company.
    • 1) Describe false facts or use other person's information when applying for use or changing member information.
    • 2) Obtaining, using, buying, selling, giving, transferring, or attempting to acquire game information (ID, characters, items, game money, etc.) through services that are not provided by the company or through abnormal methods.
    • 3) Acts that pretend to be employees or operators of the company, post the text by stealing the name of another person, send an e-mail, pretend to be another person, or act as a false statement of the relationship with another person.
    • 4) The act of purchasing content by stealing another person's credit card, wired / wireless telephone, bank account, etc., and unauthorized use of other member's ID and password.
    • 5) Collecting, storing and posting or distributing other member's personal information without permission.
    • 6) Actions to induce gambling or other acts, exchange or display obscene or vulgar information, or link (link) obscene sites, or cause shame or disgust or fear. Unauthorized use of services such as the act of transmitting or disseminating pictures or videos to others.
    • 7) Any act of using the service for purposes other than its original purpose, such as profit, sales, advertising, public relations, political activities, and campaigning without permission.
    • 8) Unauthorized reproduction, distribution, promotion or commercial use of information obtained through company services, or use of services by exploiting known or unknown bugs.
    • 9) Acts of deceiving others and taking profits, Acts of harming others in connection with the use of company services.
    • 10) Acts that infringe on the intellectual property rights or portrait rights of the company or others, acts that defamate others or damage them.
    • 11) Dissemination or use of information (computer programs) prohibited by the Act, or virus, computer code, file, or program designed to disrupt the normal operation of computer software, hardware, or telecommunication equipment.
    • 12) Changing applications without special rights from the company, adding or inserting other programs into the application, designing a hacking service for the server, leaking or changing source code or application data, building a separate server, or using a portion of the website to impersonate the company.
    • 13) Use, dissemination, or attempt to use software or applications that fall under No. 11 or No. 12.
    • 14) Actions such as paying money, etc., and requesting other people to progress the game.
    • 15) Any other acts that violate related laws or violate good customs or other social conventions.
  2. Members are responsible for managing their account and mobile devices, and should not let others use it. The company is not liable for damage caused by poor management of mobile devices or acceptance of use by others.
  3. Members must set and manage security measures such as a payment password function to prevent unauthorized payments in each open market. The company is not liable for damage caused by carelessness of members.
  4. The company can determine the specific contents of the following items, and members must follow it.
    • 1) Member's account name, character name, guild name, and other names used in the game
    • 2) Chat contents and method
    • 3) How to use services such as bulletin boards
    • 4) Other necessary matters such as partner service policies
Article 11 (Provision of services)
  1. The company will make the service immediately available to members who have completed the use contract according to the provisions of Article 5. However, for some services, you can start the service from a specified date if your company requires it.
  2. In providing services to members, the company may provide other additional services together with the services determined in this agreement.
  3. The company can classify membership grades, subdivide the usage time, usage frequency, range of services provided and make a difference in usage.
Article 12 (Service Use)
  1. Game service will be provided for a specified time according to the company's business policy. The company will guide the service provision time in a way appropriate to the game service or announcements. If there is no separate indication or announcement, 24 hours will be provided.
  2. Notwithstanding paragraph 1, the company may suspend all or part of the service in the following cases. In this case, the company will announce the reason and duration of the suspension in advance on the initial screen of the game application or in the game service. However, if there are unavoidable circumstances that cannot be announced in advance, you can notify them after the fact.
    • 1) Necessary items for system operation, such as periodic system inspection, expansion and replacement of servers, and network instability
    • 2) When normal service cannot be provided due to power outage, failure of service equipment, runaway use of service, equipment maintenance or inspection of core carrier
    • 3) In the event of situations where the company cannot control such as wartime, incidents, natural disasters, and similar national emergencies
  3. The company provides services using dedicated applications for mobile devices or networks. Members can download and install the application, or use the service for free or for a fee using the network.
  4. Paid content cannot be used without paying the fee specified for the service. When downloading an application or using a service via the network, there may be a separate fee determined by the mobile carrier you are subscribed to.
  5. In the case of a service that uses downloaded and installed applications or network services, it is provided to match the characteristics of the mobile device or mobile carrier, and in the case of mobile device change, number change, or overseas roaming, a game In some cases, it may become impossible to use all or some of the functions of the service. In this case, the company is not responsible.
  6. Background work may be carried out for applications that have been downloaded and installed or services that are used via the network. In doing so, additional charges may be incurred to suit the characteristics of the mobile device or mobile carrier, and the company is not responsible for this matter.
  7. Notwithstanding paragraph 1, the service may not be provided if the service is prohibited or restricted by a specified time or method in the related statutes and the voluntary compliance regulations of the business organization, and the company shall not be held liable for such matters.
Article 13 (partner service)
  1. Linked service is a service that can be used with other members who use other mobile platforms (such as Kakao).
  2. Before using the service, the member must agree to the provision and use of personal information necessary to provide the service, including the personal profile of the mobile platform. If you do not agree to this, you may be restricted from using the service.
  3. The company can provide a number of services through alliance services. If a member who has subscribed to multiple services wants to cancel the use of the service, he / she must apply for cancellation (withdrawal of membership) for each subscribed service.
  4. Since the affiliated service is a service provided using the member information of the service, the member may lose the membership status of each affiliated service, or the service may not be provided normally at the time of withdrawal.
  5. When deleting an installed application, the member's account information may be deleted. Please delete it after confirming in advance.
Article 14 (Community Service)
  1. Community services are services such as bulletin boards provided by the company so that a large number of users can freely exchange their intentions and make friends.
  2. Members can use community services through linked service accounts or through methods provided by other companies.
  3. When a member subscribes to the community service, the member's information may be disclosed to the management staff for smooth service operation.
  4. When community services are provided in conjunction with partner services, members may lose their membership of partner services, or community services may not be provided normally upon withdrawal.
  5. The company can include matters necessary for protecting the interests of members and providing sound community services in its management policy, or can be defined in a separate policy, and members are obligated to comply with them. The company will notify members by posting in the service or community service or providing a consolidated screen so that members can understand the contents of the management policy or other policies.
Article 15 (Change / Cancellation of Services)
  1. The company can change the service according to operational or technical needs for smooth service provision, and the relevant content will be announced in the service before the change. However, if there is an unavoidable need to change bugs / errors, urgent updates, etc., or if it does not fall into a serious change, we can notify you later.
  2. The company can suspend all services if it is difficult to continue the service due to serious business reasons such as business transfer, abolition of business due to splitting / merging, expiration of game provision contracts, significant deterioration of service revenue, etc. The In this case, the date of the suspension will be announced through the initial screen of the game service or its connection screen until 30 days before the date of suspension, and the member will be notified by the method of Article 28, Paragraph 1.
  3. In the case of Paragraph 2, content that is not used or paid for separately through the paid settlement will be refunded in accordance with Article 25, Paragraph 3 if the remaining usage period is specified.
Article 16 (Information Collection)
  1. The company can store and store the contents of chats etc. between members (including messages sent between users within the service, communication contents such as whisper), and this information is owned only by the company The The company can view this information only if it is directed to reconciling disputes, handling complaints, or maintaining the game order among members, and only if authorized by law.
  2. If the company or a third party browses information such as chats according to paragraph 1, the company will notify the member of the reason and scope of browsing in advance. However, if you need to view this information in connection with the investigation, processing, and confirmation of prohibited acts under Article 10 paragraph 1 or relief of damage caused by such acts, you can notify after death.
  3. The company collects and uses the member's mobile device information (settings, specifications, operating system version, subscriber telecommunications company information, etc.) excluding the member's personal information for smooth and stable operation and quality improvement of the service.
  4. The company can request additional information from the members for the purpose of service improvement and introduction of services for members. The member can accept or reject the request, and announce that the member can decline the request if the company makes this request.
Article 17 (Providing advertisements)
  1. The company can place advertisements in the service related to the operation of the service. In addition, only members who have agreed to receive advertising information can be transmitted by e-mail, text service (LMS / SMS), push message (Push Notification), etc. In this case, the member can refuse the reception at any time, and the company will not send the advertisement information when the member refuses the reception.
  2. You can connect to advertisements and services provided by others through banners or links in the services provided by the company.
  3. When linked to advertisements and services provided by others in accordance with paragraph 2, the service provided in this area does not have the service area of the company, so the company does not guarantee reliability, stability, etc. The company is not responsible for damages. Provided, however, that this shall not apply to cases where the company has made intentional or gross negligence to facilitate the occurrence of damage or has taken no measures to prevent damage.
Article 18 (Copyright)
  1. The copyright and other intellectual property rights related to all contents in the service created by the company belong to the company.
  2. Members can transfer information that the intellectual property rights belong to the company or the provider to the information obtained by using the services provided by the company, such as transferring clones without prior consent of the company or the provider (edit , Announcements, performances, distribution, broadcasting, secondary work creation, etc. The same shall apply hereinafter) for commercial purposes or for others to use.
  3. Member is related to contents in service (including direct contents such as characters, images and sound sources and indirect contents such as service related information), and members or other users can upload or We accept that the company will use the following methods and conditions for communication, images, sounds, and all materials and information (hereinafter referred to as "User Content") including the text of the dialogue to be transmitted.
    • 1) Using, changing the format of the user's contents, and other modifications (publication, reproduction, performance, transmission, distribution, broadcasting, secondary production, etc. are available in any form, and there are no restrictions on the period and region of use).
    • 2) Failure to sell, lease or transfer user content for the purpose of trading without prior consent from the user who produced the user's content.
  4. User content that is not expressed in the service or is not related to the service (This means postings that are not actually related to the content in the game, such as writing on a general bulletin board.) The company does not use without the member's express consent, and the member can delete such user contents at any time, and the member has the right and responsibility for the copyrighted work.
  5. If the company decides that the posting in the service posted by the member or registered as a prohibited act under Article 10, paragraph 1, delete or move it without prior notice, or register it You can refuse.
  6. A member whose legal interest has been infringed by information posted on a bulletin board operated by the company can request the company to delete the relevant information or post the content of the objection. In this case, the company will take necessary measures promptly and notify the applicant.
  7. This paragraph is valid while the company is in service, and will be applied continuously after withdrawal.
Article 19 (Use of Content)
  1. Content provided by paid payment within the service belongs to the member's account information and can be used on mobile devices logged into the account. However, if you are a temporary member, you can download the application or use it only on the installed device.
  2. The usage period of the content provided by paid settlement will follow the usage period if specified separately at the time of purchase. However, if the service is suspended according to Article 15 (2), the period of use of the content that has not been fixed for a period of time will be limited to the service interruption announced at the time of notification of service suspension.
  3. In the case of content that is consumed when the content is exchanged for other content or when the content is used (hereinafter referred to as “game goods”), it is provided through paid settlement or provided free of charge by using the service. There are times. Game goods will be used preferentially when they are used through paid payment. However, this does not apply if a separate priority is specified for the service.
Article 20 (Service Restrictions)
  1. Members must not violate their obligations under Article 10, and if they do so, the company shall restrict the member's service usage according to the following categories and related information (writes, photos,videos) and other restrictions. The specific reasons and procedures for violating a member's obligations for which usage restriction measures will be implemented shall be stipulated in the individual game management policy in accordance with Article 21 (1).
    • 1) Partial authority restriction: Restriction of certain authority such as chat restriction for a certain period, initialization of game information, etc.
    • 2) Character use restrictions: Restrict use of member characters for a certain period or forever
    • 3) Account usage restrictions: Restrict membership account usage for a certain period or forever
    • 4) Restriction of member usage: Restrict the member's use of game services for a certain period or permanently
  2. If the usage restrictions in paragraph 1 are valid, the company will not compensate for damages incurred by members due to the usage restrictions.
  3. The company may suspend the use of the account's service until the investigation on the issues corresponding to the following items is completed.
    • 1) If a legitimate report is received that the account has been hacked or stolen
    • 2) Suspected of illegal activities such as illegal program users and workplaces
    • 3) When provisional measures for using the service are required for reasons similar to the above items
  4. For content provided through paid payment after the investigation in Section 3 is completed, the member's usage time will be extended by the amount of time suspended or compensated with content equivalent to it. However, the deadline can be adjusted if the member falls under any of the items in paragraph 3 above.
Article 21 (reasons and procedures for use restrictions and objections)
  1. The company shall determine the specific reasons and procedures for the use restriction measures in accordance with Article 20, Paragraph 1 in the operation policy in consideration of various circumstances such as the contents, degree, number of times and results of violations.
  2. When a company restricts usage according to Article 20, paragraph (1), the members shall be notified in advance of the following items and notified within the service. However, if it is unavoidable, you can notify later.
    • 1) Reason for use restriction
    • 2) Type and period of use restriction
    • 3) Objection application method for usage restrictions
  3. In the event that the member wishes to disobey the company's usage restriction measures, the member shall submit an objection to the company within 15 days from the date of notification, in writing and in electronic documents, stating the reason for his disapproval of the company's use restriction.
  4. The company will respond to the reason for the member's dissatisfaction by written or electronic document within 15 days from the date of accepting the objection application under paragraph 3, and take measures by him. However, if it is difficult to reply within 15 days, the company will notify the member of the reason and processing schedule.
Article 22 (Price settlement)
  1. In principle, the purchase price for content is charged and paid according to policies and methods established by mobile telecommunications companies and open market operators. In addition, the limits for each payment method may be granted or adjusted by policies set by the company, open market operators, payment providers, or government policies.
  2. When the purchase price of the content is settled in a foreign currency, the actual billing amount may differ from the price displayed at the service shop, etc., depending on the exchange rate, fees.
Article 23 (contract cancellation)
  1. Members who have signed a content purchase contract with the company can cancel the contract within 7 days of the purchase contract date and the content availability date without any additional fees or penalties.
  2. A member may not cancel the contract in accordance with paragraph 1 against the company's will in the following cases. However, in the case of a purchase contract consisting of separable content, this does not apply to the rest of separable content that does not fall under the following items.
    • 1) Content that is purchased, used immediately, or applied
    • 2) Contents where additional benefits are used when they are provided
    • 3) When there is an act of opening the content that can be seen as use, or the utility is determined at the time of opening
  3. In accordance with the provisions of each item of Paragraph 2, if the content cannot be withdrawn, the company shall clearly display the fact in a place where the member can easily know the content. Providing clinical trial products (allowing temporary use, providing for trial use, etc.) or providing information on the contents so that it is difficult to prevent them from interfering with the member's right to cancel the contract Take action. If the company does not take such measures, the member can withdraw the application regardless of the reason for restricting the cancellation of the contract in each item of paragraph 2.
  4. In spite of paragraphs 1 and 2, if the paid content purchased by the member is different from the content of the display or advertisement or different from the contract, the member shall You can cancel your contract within 3 months from the date of use, or within 30 days from the date when you do not know the fact.
  5. If the member withdraws the application, the company can check the purchase breakdown through an open market operator. In addition, the company can contact the member through information provided by the member and request additional evidence to confirm the reason for the member's legitimate withdrawal.
  6. If the application is withdrawn in accordance with the provisions of paragraphs 1 to 4, the company will collect the paid content of the member without delay and refund the fee within 3 business days. In this case, when the refund is delayed to the company, the delayed interest is calculated by multiplying the delay period by multiplying the yield specified in Article 21-3 of the Act on Consumer Protection in Electronic Commerce.
  7. When a minor signs a content purchase contract on a mobile device, the company announces that the minor or legal representative can cancel the contract without the consent of the legal representative. If a person enters into a purchase agreement without the consent of the legal representative, the minor or legal representative can cancel the contract with the company. However, if a minor purchases content with the property that the legal representative has scoped and authorized to dispose of, or the minor has been tricked into believing that he is an adult, or the legal representative has consented If you believe it, you cannot cancel it.
  8. Whether a party in a content purchase contract is a minor is determined based on the mobile device, payment executor information, payment method holder, etc. that are making payments. The company can also request documents to verify that it is a legitimate revocation to verify that it is a minor and legal representative.
Article 24 (Refund of incorrect payment)
  1. The company will refund the wrong payment to the member if the wrong payment occurs. However, in the event that incorrect payment is caused by the negligence of the member without intention or negligence of the company, the member will bear the actual cost of the refund within a reasonable range.
  2. Paid payment is a payment method provided by an open market operator. If an error occurs in the payment process, you must request a refund from the company or the open market operator. However, depending on the policies and systems of the open market operator, the company may require the open market operator to perform the necessary refund procedures.
  3. Communication charges (call charges, data call charges, etc.) generated by downloading applications or using network services may not be refunded.
  4. Refund will be made according to the refund policy of the open market operator or company depending on the type of OS of the mobile device using the service.
  5. Content that members obtain without using paid payments without using the service, or provided by the company free of charge through internal or external partner events, are not eligible for refund.
  6. The company can contact the member through the information provided by the member in order to process the refund of the incorrect payment, and can request the provision of necessary information. The company will refund within 3 business days from the date the member receives the information necessary for the refund.
Article 25 (Contract Cancellation)
  1. When a member wants to cancel the usage contract, the member himself can use the menu in the service or apply for membership withdrawal through the customer center. Upon completion of membership withdrawal, the member's game information (points, character , Items, game money, etc.) are all deleted and cannot be recovered. Deletion of the usage contract is not allowed for application deletion or linked cancellation with affiliated services.
  2. The Company shall give notice before a considerable period of time and determine the period of service in the event of a serious reason for which the Member is unable to maintain this Agreement, such as a member prohibited by this Agreement and the management policy. You can cancel the usage or cancel the usage contract.
  3. Refunds and damages according to paragraphs 1 and 2 will be handled according to the “Content User Protection Guidelines”.
  4. The company cancels the use contract or protects the personal information of members who have not used the company's services for one year consecutively from the date of recent service use (hereinafter referred to as “sleeping account”). You can take measures such as destroying your personal information. In this case, the member will be notified of the fact that the measures such as cancellation of the contract, destruction of personal information, etc. will be taken and personal information to be destroyed, etc. 30 days prior to the action.
Article 26 (Damage Compensation)
  1. If the company or member violates this agreement and damages the other party, they are responsible for the damages. However, this does not apply if there is no intention or negligence.
  2. The Company shall give notice before a considerable period of time and determine the period of service in the event of a serious reason for which the Member is unable to maintain this Agreement, such as a member prohibited by this Agreement and the management policy. You can cancel the usage or cancel the usage contract.
  3. When the company enters into a tie-up agreement with an individual service provider and provides the individual service to the member, the member agrees to the individual service usage agreement, and damages occur due to the reason attributable to the individual service provider The individual service provider is responsible for any related damages.
Article 27 (Company Disclaimer)
  1. The company will not be liable for the service if it cannot provide the service due to natural disasters or other force majeure.
  2. The company is not liable for any damages caused by other similar reasons such as repair, replacement, periodic inspection, construction, etc. of service equipment. However, this does not apply in cases where the company is intentional or negligent.
  3. The company is not liable for any failure to use the service due to the member's intention or negligence. However, this shall not apply if the member has unavoidable reasons or there is a legitimate reason.
  4. The company is not liable for the reliability and accuracy of information and materials posted by members regarding the service unless there is intentional or serious negligence.
  5. The company is not obligated to intervene in transactions or disputes that occur through services with other members or other members, and the company is not liable for damages caused by this.
  6. The company will not be liable for any damages incurred by the member regarding the use of services provided free of charge. However, this does not apply in cases where the company is intentional or negligent.
  7. The company is not responsible for any loss or loss that members may expect from using the service.
  8. The company is not responsible for the loss of member game information (experience values, grades, items, game money, etc.). However, this does not apply in cases where the company is intentional or negligent.
  9. The company is not responsible for third party payments that occur because the member does not manage the PIN setting function of the mobile device or the secret number setting function provided by the open market. However, this does not apply in cases where the company is intentional or negligent.
  10. The company is not liable for all or part of the functions of content due to changes in mobile devices, mobile phone numbers, OS upgrades and changes, overseas roaming, changes in telecommunications companies, etc. However, this does not apply in cases where the company is intentional or negligent.
  11. If a member deletes content or account information provided by the company, the company will not be held responsible. However, this does not apply in cases where the company is intentional or negligent.
  12. The company is not liable for any damage caused by the use of services by temporary members. However, this does not apply in cases where the company is intentional or negligent.
Article 28 (Notification to Members)
  1. When a company notifies a member, it can be the member's email address, electronic memo, in-service message, LMS / SMS, etc.
  2. When notifying all members, the company can replace the notice in paragraph 1 by posting it in the game service for more than 7 days or presenting a pop-up screen.
Article 29 (jurisdiction and applicable law)
  1. This agreement will be regulated and interpreted by the laws of the Republic of Korea. When a lawsuit is filed in a dispute that occurs between a company and a member, the court that complies with the procedures stipulated in laws and regulations shall be the jurisdiction court.
Article 30 (Member complaint processing and dispute resolution)
  1. For the convenience of the member, the company will guide the member's opinion and dissatisfaction presentation method to the game service expert or its consolidated screen. The company operates a full-time staff to handle member opinions and complaints.
  2. If the company objectively recognizes that the opinions and dissatisfaction received from the members are legitimate, it will promptly process them within a reasonable period. However, if processing takes a long time, members will be notified of the reason for the long time and the processing schedule in the game service, or notified by Article 28, Paragraph 1.
  3. When a dispute arises between the company and the member and the third dispute adjustment organization makes adjustments, the company can prove in good faith the matters taken by the member, such as restrictions on use, etc. The Salt

[Appendix] This policy will take effect on January 22, 2024